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Privacy Policy

Inamdar Multispeciality Hospital – Pune (“Inamdar Hospital”, “Hospital”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed, stored and protected when you visit https://inamdarhospital.com/ (the “Website”), contact us, request an appointment, or otherwise interact with us through the Website.

This policy is intended to describe the Website’s privacy practices. Information collected during hospital registration, consultations, diagnosis, treatment, billing or other clinical services may also be governed by separate consent forms, notices, medical-record practices and applicable law.

1. Information We May Collect

Depending on how you use the Website and our services, we may collect the following categories of information:

  • Contact and identity information, such as your name, phone number, email address and other details you choose to submit through an enquiry or appointment form.
  • Appointment and enquiry information, such as your preferred department, doctor, requested date or time, and the content of your message.
  • Health-related information that you voluntarily include in a message or provide in connection with an appointment request. Please avoid submitting detailed medical records or highly sensitive information through a general Website form unless specifically requested through an appropriate channel.
  • Technical and usage information, such as IP address, browser and device type, operating system, pages visited, referring pages, approximate location inferred from technical data, and access timestamps, where collected by the Website, hosting provider or analytics/security tools.
  • Cookie and similar technology information, where such technologies are used, including preferences and information used to understand Website performance or help protect the Website.
  • Communications you send to us, including feedback, complaints or requests relating to privacy.

2. How We Use Information

We may use information for purposes such as:

  • Responding to enquiries and requests for appointments, and communicating with you about them.
  • Providing information about hospital departments, doctors, facilities and services you ask about.
  • Coordinating appropriate follow-up by our authorised staff, where relevant to your request.
  • Operating, maintaining, troubleshooting and improving the Website and its accessibility, performance and security.
  • Detecting spam, fraud, misuse, unauthorised activity or other security risks.
  • Maintaining business, administrative and compliance records and meeting applicable legal or regulatory obligations.
  • Sending service-related communications. We will seek any consent required by applicable law before sending promotional communications where consent is required.

3. Healthcare and Sensitive Information

Healthcare information can be particularly private. Please share only information reasonably necessary for your enquiry. A Website enquiry or appointment request is not, by itself, a substitute for a clinical consultation and does not establish a doctor–patient relationship. Do not use a general Website form for medical emergencies. If you believe you are experiencing an emergency, contact local emergency services or attend the nearest emergency department.

If you become a patient, additional information may be collected directly by the Hospital for registration, diagnosis, treatment, care coordination, billing, insurance, medical records, patient safety and related healthcare operations. Such processing may be explained in separate patient notices and consent documents.

4. Cookies and Similar Technologies

The Website or its service providers may use cookies, pixels, log files or similar technologies for essential operation, security, remembering preferences, measuring Website performance or understanding how visitors use the Website. The specific technologies in use may change over time. You can manage cookies through your browser settings; disabling certain cookies may affect Website features. If non-essential cookies or analytics tools requiring consent are used, the Hospital should provide any notice and choice required by applicable law.

5. When We May Share Information

We do not intend to sell your personal information. We may disclose information, as appropriate and subject to applicable law, to:

  • Authorised Hospital personnel who need it to respond to your request or provide relevant services.
  • Service providers supporting Website hosting, maintenance, security, communication, appointment management or analytics, where engaged by the Hospital and subject to appropriate safeguards.
  • Doctors, healthcare professionals or care teams where disclosure is necessary for a request or healthcare service and is legally permitted.
  • Government authorities, regulators, courts, law-enforcement agencies or other parties when required by law or when reasonably necessary to protect rights, safety and security.
  • A successor or relevant entity in connection with a lawful restructuring or transfer of operations, subject to applicable privacy requirements.

We encourage you to verify the identity of anyone claiming to represent the Hospital before sharing information or making a payment. Use the contact details published on our official Website.

6. Third-Party Websites and Services

The Website may contain links to third-party websites, maps, social-media pages, embedded content or external services. Those third parties may collect information under their own privacy policies and terms. We do not control their independent practices and recommend reviewing their policies before providing information or interacting with their services.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining records, protecting the Website, resolving disputes and complying with legal or regulatory obligations. Retention periods may differ depending on the type of information and the context. Clinical records may be subject to separate retention requirements.

8. Security

We use reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. No website, transmission method or storage system can be guaranteed to be completely secure. Please use care when sending personal information online and notify us if you suspect that information submitted to us has been misused.

9. Your Choices and Privacy Rights

Subject to applicable law and the circumstances of the processing, you may be able to request access to, correction or updating of personal information, withdraw consent where processing relies on consent, or raise a concern about how your information is handled. You may also ask us to stop sending non-essential promotional communications. Withdrawal of consent does not affect processing already carried out lawfully, and we may need to retain certain information to comply with law or address legitimate operational requirements.

To submit a privacy request, contact us using the details in Section 13. To help protect your information, we may need to verify your identity and clarify the request before acting on it.

10. Children’s Privacy

The Website is intended for general audiences and may provide information about paediatric services. A parent or legal guardian should submit information on behalf of a child where appropriate. We do not knowingly seek to collect children’s personal information through the Website without an appropriate lawful basis and any consent or authorisation required by applicable law. If you believe a child’s information has been submitted inappropriately, please contact us.

11. Cross-Border Processing

Our Website or service providers may process or store information in locations outside the state or country from which you access the Website. Where this occurs, we will take steps required by applicable law concerning such processing or transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Website features or applicable law. The updated version will be published on this page with a revised “Last updated” date. Your continued use of the Website after an update indicates that you have had an opportunity to review the revised policy; where consent is legally required for a change in processing, we will seek it as required by law.

13. Contact Us

For questions, requests or complaints concerning this Privacy Policy or the handling of your personal information, please contact:

Inamdar Multispeciality Hospital – Pune
 Address: S. No. 15, Fatima Nagar, Wanowrie, Pune, Maharashtra 411040, India
 Email: info@inamdarhospital.com
 Phone: +91 9090902222
 Website: https://inamdarhospital.com/

14. Important Implementation Notes

This document is a general draft prepared from publicly available information about the Website and the Hospital. Before publishing it, the Hospital should confirm that it accurately reflects the Website’s actual forms, cookies, analytics, advertising tools, appointment systems, third-party integrations, internal retention practices and patient-data workflows. Add the correct effective date and any designated privacy contact or Grievance Officer details required by applicable law. Obtain review from qualified Indian legal/privacy counsel, including for the Digital Personal Data Protection Act, 2023 and rules or other requirements in force at the time of publication.